Free shipping
We are glad to offer our customers great value and service. Hence, we provide free shipping from our warehouses in Asia by PostNL, ePacket, or EMS, in the USA by USPS, DHL, and FedEx; in France by DHL and FedEx; and in the United Kingdom by DHL and FedEx.
If you order from Haiti, we encourage you to use a courier service to avoid expending a lot of money because we do not provide free shipping in Haiti. Here are some courier or shipping services you can use for Haiti: ShippEx, IBC Express, Welj Shipping, Petits Couriers, and Ebox Courrier.
Shipping to over 50 countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Lost/missing package
Karizone is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
Customs or Additional Fees
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Fees, shipping, and delivery estimated time
Shipping time varies by location. These are our estimates:
- United States 8-15 Business days
- United Kingdom 9-15 Business days
- Canada, Europe 8-15 Business days
- Australia, New Zealand 8-15 Business days
- Central & South America 10-20 Business days
- Asia (Except Vietnam and Hong Kong) 15-35 Business days
- The Middle East & Africa 15-35 Business days
Max delivery time – 72 business days depending on the shipping service used.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
*Shipping time to India is 30-60 days due to restrictions and limited carrier options.
** If the shipment is sent via ePacket due to a lack of other carrier options, the estimated delivery time is 20-50 days.
***Liquid and Electronic products will take additional 5-10 days.
Tracking information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
Our tracking says “No information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at [email protected] and we will do our best to help you out.